Frequently Asked Questions (FAQ)

Product Questions

What types of products does DIOO Clothing Shop offer?
We offer a variety of women’s clothing including All Over Women’s T-shirts, Crop Tops, Ladies Fitted T-Shirts, Racerback Tanks, and Women’s V-Neck T-Shirts.
Are the products suitable for all body types?
Yes, our products are designed to fit and flatter a wide range of body types. We offer fitted and relaxed styles to suit different preferences.
What materials are used in your clothing?
Our clothing is made from high-quality, breathable fabrics that ensure comfort and durability. Each product description includes detailed information about the materials used.

Returns and Exchanges

What is your return policy?
You have 15 days from the date of delivery to return or exchange an item. Please ensure the item is in its original condition with all tags attached. For more details, refer to our Returns Policy.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and details of the item you wish to return or exchange.
Are there any fees for returns or exchanges?
Returns and exchanges are free of charge within the 15-day period. However, customers are responsible for the return shipping costs unless the item is defective or incorrect.

Account and Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for all purchases.
How do I create an account?
You can create an account during the checkout process by providing your email address and creating a password. Alternatively, you can sign up on our Sign Up page.
Can I change my account information?
Yes, you can update your account information, including your shipping address and payment details, by logging into your account and navigating to the ‘Account Settings’ section.

Shipping and Delivery

What shipping options are available?
We offer two shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 business days and costs $12.95, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.
How long does it take to process an order?
Orders are typically processed within 1-2 business days. Once processed, you will receive a confirmation email with a tracking number.
Do you ship internationally?
Yes, we ship globally to most countries, excluding some remote areas in Asia. Delivery times may vary depending on your location and customs processing.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your delivery.

Customer Service

How can I contact customer service?
You can reach our customer service team via email at [email protected]. We are here to assist you with any questions or concerns you may have.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM CST. We strive to respond to all inquiries within 24 hours.

Why Choose DIOO Clothing Shop?

What makes DIOO Clothing Shop unique?
At DIOO Clothing Shop, we are committed to providing high-quality, stylish, and affordable clothing that empowers women to express their true selves. With our global reach, excellent customer service, and exclusive offers, we strive to make every woman feel confident and beautiful in her own skin.
Do you offer any special promotions or discounts?
Yes, we frequently offer special promotions and discounts. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and exclusive offers.

Thank you for choosing DIOO Clothing Shop. We’re excited to be a part of your fashion journey and can’t wait to help you find your next favorite outfit. Shop now and experience the difference!